Peace of mind 

  1. Secure payment

The Mademoiselle de Margaux online shop uses BNP Paribas’ Mercanet e-commerce solution – a recognised solution supported by the world’s leading financial institutions. The Mercanet system was developed by ATOS, the number one secure online payment solution provider for French businesses. The system allows you to make payments in a user-friendly, secure environment that respects and protects your privacy. The Mercanet payment solution is now used by thousands of e-commerce websites.

The Mademoiselle de Margaux e-commerce website only accepts payment by credit/debit card, PayPal and cheque. You can use the following credit/debit cards on the Mademoiselle de Margaux online shop: Carte Bleue, Visa, MasterCard, American Express and PayPal.

  1. Order tracking

You can use the Customer Area of this website to view details of your order online.

To contact our Customer Services Department directly, simply call +33 (0)5 57 88 39 90 or write to the following email address: contact.web@mademoiselledemargaux.fr.

We will endeavour to answer any questions you may have as quickly as possible.

  1. Shipment within 24 hours

We understand that chocolate lovers cannot wait. We therefore undertake to ship your orders within 24 hours, Monday to Friday, excluding public holidays. Any orders placed on Saturday or Sunday will be shipped on the following Monday.

If you wish, you can select an alternative shipment date for your order during the purchase process.

  1. Stay-fresh packaging

To ensure that our chocolates reach you in the very best condition, we take great care when picking and packing your parcels. All boxes of chocolates are first encased in bubble-wrap, then secured in polystyrene to prevent damage from impacts. In summer, we also protect your chocolates with isothermal film.

  1. Free delivery

The commercial offer for the free delivery is valid only for deliveries in metropolitan France. For more information on delivery, please see article 10 of our Terms & Conditions.